Shipping & Refund Policy
All orders for SCHLURP Cuticle Oils are processed within 1-2 business days. During high-demand periods or promotions, processing times may extend, but we always strive to dispatch your order as swiftly as possible.
Shipping rates are a flat rate of $10. You can view the shipping cost at checkout before completing your purchase.
SCHLURP offers standard shipping options for domestic orders. Standard shipping typically takes 3-7 business days.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's journey to your doorstep.
Please ensure your shipping address is accurate and complete. SCHLURP is not responsible for orders delivered to incorrect addresses provided by the customer.
While we strive for timely deliveries, SCHLURP is not responsible for shipping delays caused by unforeseen circumstances, such as weather conditions, natural disasters, or other incidents beyond our control.
SCHLURP partners with reputable carriers to ensure the safe and secure delivery of your cuticle oils. We work with carriers such as Australia Post to provide reliable shipping services.
At SCHLURP, we are dedicated to providing top-quality cuticle care products. We take great care to ensure that our products meet the highest standards of excellence. However, please note that we do not offer refunds or exchanges on our products.
Damaged Products
We are here to assist you in the rare event you receive a damaged product. If your product arrives damaged, please contact our customer support team within seven days of receiving your order. We will work with you to resolve the issue and provide a suitable solution, which may include a replacement or refund.
How to Request Assistance for Damaged Products
- Contact our customer support team within 14 days of receiving your order at hello@schlurp.au.
- Provide a clear description of the damage and, if possible, include photographs of the damaged product.
- Our customer support team will review your request and guide you through the necessary steps for resolution.
Please note that we require notification of damaged products within seven days of delivery to be eligible for assistance.
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at hello@schlurp.au .
This Shipping Policy is effective as of 01.12.23 and is subject to change without notice. Please review this policy periodically for any updates. Thank you for choosing SCHLURP!